Refund & Returns Policy
At Mal Stevens, we want you to be happy with your purchase. Every order is prepared with care, and we hope you love what you receive.
Change of Mind
Please choose carefully, as refunds or exchanges are not offered for change of mind.
This does not affect any rights you may have under the Australian Consumer Law.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible at:
Please include your order number, a brief description of the issue, and photographs showing the damage or fault.
We will work with you to resolve the issue as quickly as possible.
Where required under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy.
Returns
Please contact us before returning an item so that we can provide you with the appropriate return instructions.
Unless the product is faulty, damaged, incorrectly supplied, or you are otherwise entitled to a remedy under Australian Consumer Law, items returned without prior approval may not be accepted.
Return Shipping
Where a return is required because an item is faulty, damaged, incorrectly supplied, or otherwise covered by your rights under Australian Consumer Law, reasonable return shipping costs will be handled in accordance with those rights.
Shipping costs associated with an unauthorised return or a change-of-mind purchase are not refundable.
Digital Products
Due to the nature of digital products, refunds are generally not available once a digital product has been supplied or accessed simply because you have changed your mind.
However, nothing in this policy excludes your rights under Australian Consumer Law where a digital product is faulty, not as described, or otherwise fails to meet applicable consumer guarantees.
Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
Please allow reasonable processing time for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Contact
If you have any questions about an order, return or refund, please contact:
Mal Stevens
Email: hello@malstevens.com.au
Last updated: 8 August 2026